Help and Assistance
Ordering from HistoryDirect.co.uk is simple, however should you wish to find out about ordering or the status your orders, please use:
- our FAQs (listed below)
- Your account if you want to update your order or account details
If you are looking for a certain product, please use the product search in the grey navigation bar on top of this page.
Information & Frequently Asked Questions (FAQs)
- Account Details
- What forms of payment do you accept?
- What currency will my order be charged in?
- How can I change the e-mail address associated with my account?
- How do I change my password?
- Help, I've forgotten my password!
- How long does it take for my order to arrive?
Should you require any further assistance or information, why not use our new Live Chat feature or give us a call on 08450 037 580 (local rate) and speak to one of our knowledgeable team?
Further Information
Information about most other aspects of our site can be found below:
- Subscribe to our newsletter
- Delivery Rates
- What are the applicable VAT Rates - UK, EU & Worldwide?
- Website Security
- Returns and Refunds
- Your Privacy
- Contact Us
- Legal Terms and Conditions
- Countries we deliver to
Account Details
You don’t have to log into the checkout to purchase - you will have an account automatically created for you once your purchase is complete.
What forms of payment do you accept?
We accept major debit and credit cards: Visa, Visa Delta, Visa Electron, MasterCard, Switch/Maestro, Solo.
What currency will my order be charged in?
Sterling is the currency we accept payment in for all online orders. You can see how much your order is in your local currency (Sterling, Dollar, Euro) before your purchase , however as your order is processed via credit/debit card it will be automatically converted to Sterling from your card.
How can I change the e-mail address associated with my account?
Log onto the online account section by clicking here. Then click on the profile link on the menu. Enter the email address that you would like to use and the click on the Update Email button.
How do I change my password?
Log into the online account section by clicking here. Enter the password that you would like to use and the click on the "Update Password" button.
Help, I've forgotten my password!
To recover your password if you are not already logged in, visit the checkout when you have items in your basket, and click the I've forgotten my password link at the bottom of the Existing Customers section, and follow the on-screen instructions.
How long does it take for my order to arrive?
Orders are normally processed within 24 hours or next working day after receipt of your order. Please be aware all items may take up to 21 working days (28 days if outside Europe) to arrive with you.
